Support Center
Need help with Peekd? We're here to assist you with any questions or issues you might have.
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Contact Us
Our support team is available to help you with any questions or issues. Here's how you can reach us:
Support Hours
Our team monitors support requests Monday through Friday, 9:00 AM to 6:00 PM ET. While we strive to respond to all inquiries as quickly as possible, please allow up to 24 hours for a response.
Frequently Asked Questions
What is Peekd?
Peekd is a private messaging platform designed for community building. It allows you to create private circles, share content, and connect with others in a secure environment.
How do I create a circle?
To create a circle, open the Peekd app and tap the “+” button on the circles tab. Follow the prompts to name your circle and invite members.
How do I join a circle?
You can join a circle by accepting an invitation sent to you by a circle creator or member, or by using a circle invitation link or code.
Is my data private?
Yes, we take privacy seriously. Content you share in circles is only visible to members of those circles. Please review our Privacy Policy for more details on how we handle your data.
Troubleshooting
If you're experiencing issues with the Peekd app, try these troubleshooting steps:
Update the App
Make sure you have the latest version of Peekd installed from the App Store.
Restart the App
Close the app completely and reopen it to clear temporary issues.
Check Your Connection
Ensure you have a stable internet connection (WiFi or cellular data).
Restart Your Device
Sometimes a simple device restart can resolve app issues.
Reinstall the App
As a last resort, try deleting and reinstalling the app (note: you'll need to log in again).
Still Having Issues?
If you've tried the steps above and are still experiencing problems, please contact our support team with details about your issue, including your device model and iOS version.
Reporting Issues
If you encounter a bug or technical issue, please report it to us so we can fix it. When reporting issues, please include:
Feedback
We're always looking to improve Peekd and welcome your feedback. If you have suggestions or ideas for new features, you can:
App Store Review
Leave a review on the App StoreYour Feedback Matters
Many of our best features come from user suggestions. While we can't implement every idea, we review all feedback and prioritize based on user needs and our product roadmap.
App Updates
We regularly update Peekd to improve performance, add new features, and fix bugs. To ensure the best experience: